At rc77, your privacy is treated as a fundamental right, not a legal formality. This Privacy Policy explains in plain terms exactly what personal data rc77 collects when you use rc77.im, why we collect it, how it is used and stored, who it may be shared with, and what rights you hold over your own information. By registering and using the rc77 platform, you acknowledge that you have read and understood this Policy.
This Privacy Policy ("Policy") is published by rc77 and applies to all users of the rc77 website and associated services accessible at rc77.im ("Platform"). rc77 is committed to protecting the personal data of every player, visitor, and registered user who interacts with the Platform.
This Policy describes our practices in relation to the collection, use, storage, disclosure, and protection of personal data in accordance with internationally recognised data protection principles. This Policy forms part of our broader legal framework alongside the Terms & Conditions and applies to all products and services offered under the rc77 brand.
We encourage you to read this Policy carefully. If you have questions about any aspect of how rc77 handles your personal data, please contact our support team at any time. Contact details are provided in Section 16 of this Policy.
For the purposes of applicable data protection law, rc77 acts as the data controller in respect of all personal data collected through the rc77 Platform. As data controller, rc77 determines the purposes and means by which personal data is processed and bears primary responsibility for ensuring that such processing is lawful, fair, and transparent.
Where rc77 engages third-party service providers (such as payment processors, KYC verification partners, or fraud detection services) who process personal data on rc77's behalf, those parties act as data processors under written agreements that bind them to rc77's data protection standards and restrict their use of player data to the specific purposes for which they are engaged.
rc77 collects personal data across several categories. The specific data collected depends on how you interact with the Platform — whether as a visitor, a registered player, or a player who has completed KYC verification.
When you create an rc77 account, we collect your full name, date of birth, email address, mobile phone number, residential address in Pakistan, and your chosen username and password. This information is mandatory — accounts cannot be created without it.
To comply with international anti-money laundering (AML) and Know Your Customer (KYC) standards, rc77 may request copies of your government-issued Pakistani CNIC (Computerised National Identity Card), passport, or driving licence, along with proof of address documents such as utility bills, bank statements, or official government correspondence. For large transactions, documentation evidencing lawful source of funds may also be required.
rc77 collects data related to your deposits and withdrawals, including the payment method used (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, 1LINK, or cash deposit), transaction reference numbers, and transaction amounts in PKR. rc77 does not store full bank account numbers or full mobile wallet credentials — only the last four digits or masked identifiers sufficient for transaction verification.
rc77 records all gaming sessions, bets placed, wagers, game results, bonus usage, and account balance history. This data is necessary for the fair operation of the Platform, dispute resolution, responsible gaming monitoring, and regulatory compliance.
rc77 automatically collects technical information when you access the Platform, including your IP address, browser type and version, operating system, device identifiers, screen resolution, referring URLs, and session timestamps. This data is used for security monitoring, fraud prevention, and Platform optimisation.
If you contact rc77 via live chat, email, or any other support channel, we retain records of that correspondence including the content of messages, timestamps, and the support agent who handled your query. This data is used for quality assurance and dispute resolution.
rc77 collects personal data through the following channels:
rc77 uses your personal data for the following purposes:
| Purpose | Data Used | Necessity |
|---|---|---|
| Account creation and management | Registration data, device data | Essential |
| Identity verification (KYC) | KYC documents, financial data | Legal obligation |
| Processing deposits and withdrawals | Financial data, identity data | Essential |
| Fraud and money laundering prevention | All categories | Legal obligation |
| Responsible gaming monitoring | Gaming activity, registration data | Regulatory requirement |
| Customer support and dispute resolution | Communications data, gaming data | Essential |
| Platform security and abuse prevention | Technical data, device data | Legitimate interest |
| Promotional communications (with consent) | Email, phone, preferences | Consent-based |
| Legal and regulatory compliance | All categories as required | Legal obligation |
rc77 does not use automated decision-making processes that produce legal or similarly significant effects on players without human review. Where automated tools are used for fraud scoring or responsible gaming flagging, a human review is conducted before any account action is taken.
rc77 processes personal data under the following lawful bases:
rc77 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. Personal data is shared only in the following limited circumstances:
rc77 engages trusted third-party service providers to assist in delivering the Platform, including payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, 1LINK), KYC and identity verification agencies, fraud detection and AML screening tools, cloud hosting providers, and customer support software vendors. All such providers are bound by written data processing agreements that restrict their use of your data to the specific services they provide to rc77.
rc77 may disclose personal data to competent regulatory bodies, law enforcement agencies, or courts where required to do so by law, court order, or regulatory directive. Such disclosures are made only to the extent strictly necessary and are documented in rc77's compliance records.
In the event of a merger, acquisition, or sale of all or substantially all of rc77's assets, personal data held by rc77 may be transferred to the acquiring entity as part of that transaction, subject to equivalent data protection commitments being maintained. Registered players will be notified of any such transfer where required by applicable law.
rc77 retains personal data for as long as necessary to fulfil the purposes for which it was collected, and in accordance with applicable legal and regulatory retention obligations. The following retention periods apply as a general guide:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of account + 5 years after closure |
| KYC documents (CNIC, passport, etc.) | 5 years from account closure |
| Transaction and financial records | 7 years (AML regulatory requirement) |
| Gaming and betting history | 5 years from last activity |
| Support communications | 3 years from resolution of query |
| Technical and device logs | 12 months from generation |
| Marketing consent records | Until consent is withdrawn + 1 year |
Following the expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to you as an individual. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.
rc77 implements robust technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes:
Despite these measures, no online system is entirely impervious to security risks. In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, rc77 will notify affected players without undue delay in accordance with applicable breach notification obligations.
rc77 uses cookies and similar tracking technologies to operate the Platform, remember your session, personalise your experience, and analyse usage patterns. The following types of cookies are used:
These cookies are essential for the Platform to function. They manage your login session, maintain your account security state, and remember your language and currency preferences. These cookies cannot be disabled without breaking core Platform functionality.
rc77 uses anonymised analytics data to understand how players navigate the Platform, which pages are most visited, and where technical issues arise. This data is used exclusively to improve the Platform and is not linked to identifiable personal data.
Functional cookies remember your preferences such as table stake defaults, game view settings, and notification preferences, so you do not need to re-configure them on each visit.
You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of certain features on the rc77 Platform. Instructions for managing cookies are available in the help documentation of all major browsers.
As a user of the rc77 Platform, you hold the following rights in respect of your personal data. To exercise any of these rights, contact the rc77 support team using the details in Section 16. rc77 will respond to all valid rights requests within 30 days.
rc77 respects your data rights in full. Below are the specific rights you hold as an rc77 player. Contact support at any time to exercise them.
You may request a copy of all personal data rc77 holds about you at any time. We will provide this in a clear, structured format within 30 days of a valid request.
If any personal data rc77 holds about you is inaccurate or incomplete, you have the right to request correction. Update basic profile details directly in your account settings.
You may request deletion of your personal data in certain circumstances. Note that data subject to legal retention obligations (e.g., AML transaction records) cannot be deleted until those periods expire.
You may request that rc77 restrict the processing of your personal data in specific circumstances, such as while a dispute about data accuracy is being investigated.
You may request a machine-readable export of the personal data you provided directly to rc77, such as your registration information and transaction history, for transfer to another service.
You may object at any time to the processing of your personal data for direct marketing purposes. You may also object to processing based on rc77's legitimate interests where your individual circumstances justify it.
The rc77 Platform is strictly intended for adults aged 21 years and above. rc77 does not knowingly collect, store, or process personal data belonging to individuals under the age of 21. Age verification is conducted as part of the account registration and KYC process.
If rc77 becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately suspended, all funds will be returned to the depositing payment method, and all associated personal data will be permanently deleted from our systems without delay. If you believe that a minor has registered an account on rc77, please contact our support team immediately using the details in Section 16.
rc77 operates internationally and some of the third-party service providers engaged by rc77 may process personal data on servers located outside of Pakistan. Where personal data is transferred internationally, rc77 ensures that appropriate safeguards are in place, including contractual data protection clauses consistent with internationally recognised standards, to ensure that your data receives equivalent protection regardless of where it is processed.
rc77 does not transfer personal data to any jurisdiction that does not offer adequate data protection standards without first implementing appropriate contractual and technical safeguards.
The rc77 Platform may contain references to or integrations with third-party payment services such as JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank. When you interact with those payment systems, you are subject to their own privacy policies and terms of service, which rc77 does not control. rc77 encourages you to review the privacy policies of any third-party service you use in connection with your rc77 account.
rc77 is not responsible for the data practices of any third-party service provider beyond the contractual data processing agreements rc77 maintains with those providers in their capacity as rc77 data processors.
rc77 reserves the right to update or amend this Privacy Policy at any time. Material changes to this Policy — particularly those that affect how your personal data is used or shared — will be communicated to registered players by email or via a prominent in-Platform notification at least 7 days before taking effect.
The effective date displayed at the top of this Policy will be updated to reflect the date of the most recent revision. Your continued use of the rc77 Platform following the effective date of any change constitutes your acceptance of the revised Policy. If you do not agree to a revised Policy, you may request account closure by contacting rc77 support before the changes take effect.
The current version of this Policy is always accessible at rc77.im/privacy-policy.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how rc77 handles your personal data, please contact our Data Protection team. Our support agents are available 24 hours a day, 7 days a week, and handle privacy enquiries in both English and Urdu.
Email: [email protected]
Live Chat: Available 24/7 via the rc77 Platform
Response time: Within 2 hours for live chat; within 30 days for formal data rights requests
If you are not satisfied with rc77's response to a privacy concern, you have the right to escalate your complaint to the relevant regulatory authority in your jurisdiction. rc77 will cooperate fully with any such regulatory investigation.
Every page, form, and transaction on rc77 is protected by bank-grade 256-bit SSL/TLS encryption. Your data travels between your device and our servers in fully encrypted form at all times.
rc77's identity verification process ensures that only real, verified Pakistani players hold accounts. CNIC-based checks protect all players from identity fraud and unauthorised account access.
rc77 does not sell, rent, or trade your personal data to marketing companies or data brokers under any circumstances. Your information exists solely to deliver and secure your gaming experience.
All deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank are processed through encrypted, tokenised payment channels. rc77 never stores your full financial credentials.
KYC documents and sensitive personal data are stored in encrypted, access-controlled environments. Only authorised compliance personnel with a verified business need can access your documents.
Have a data question or want to exercise your rights? rc77's support team is available around the clock in English and Urdu. Data rights requests are acknowledged within 24 hours and resolved within 30 days.
rc77 is strictly for adults aged 21 and above. Gambling is entertainment — not a financial strategy. If gambling is negatively affecting your finances, relationships, or wellbeing, please use the responsible gaming tools in your account or visit the Responsible Gaming page for guidance and self-exclusion options.
Your privacy is protected by industry-leading security standards. Join thousands of Pakistani players who trust rc77 for safe, secure online gaming.